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| 30/03/2009 00:00
UPDATE @ 13:18 on 31.03.09 The NOC staff are still syncing all the servers, at present the syncs are approx 85.00% complete, so they expect the maintenance to exceed the window by approx 15 minutes. However, the servers and network will remain online and working as normal until they are ready to implement the physical changes. Therefore, the window is being extended to 13:30 GMT+1. Please note, there has been zero downtime as yet on any servers or the network, although the preperation progress has been slower than originally anticipated, the amount of downtime is still expected to be approx 15 minutes. We will update you further of any changes to this. Thank you for your patience and understaning, and we apologise for any inconvenience caused by this delay. We are backing up all servers incase of failiure, and sometimes this can take longer than expected. Kind Regards WirralNet Dear Clients, There will be some physical maintenance taking place on our UK network today (Tuesday 31st March 2009) between the hours of 11:00 and 13:00 GMT+1. This maintenance is essential for the continued stability of our UK network. The onsite NOC technicians who will be undertaking the work, are currently anticipating approx 15 minutes of downtime, though the downtime could well be longer than this if they encounter problems, but could well be much less than 15 minute if the process goes as smoothly as possible. Due to the nature of the maintenance being physical, it will mean a full power-down across both the routers and our entire fleet of servers. This will mean that all Shoutcast streams will need to be manually restarted. Shoutcast streams will be restarted in order of service, with Xcellweb streams taking priority, followed by UK Shoutcast streams, followed by 5 Sterling streams. We would like to request client's that between this period, if our UK customers notice any problems, please do not contact us until we send out notification that the process is complete, to prevent our team from getting overwhelmed with support requests, as we do need to dedicate our time to ensuring all services are back up and running correctly. If, after we have sent out notification of the completion of the process, you have any issues, you should then contact us. If for any reason, the onsite NOC staff are forced to change the date and/or time of the maintenance, we will let you know as soon as possible. We do thank you for your understanding and patience during the outage window; your continued custom and support is very important to us and we are working with our NOC to upgrade our infastructure, which is the reason for this maintanance, to ensure we can continue to provide all client's with the best services possible. If you should have any questions, please do not hesitate to contact us. Kind Regards Matt Cullum Managing Director WirralNet |
UPDATED - 31.03.09 - UK Network Maintenance Scheduled - 11:00 - 13:00 GMT+1